As a result, the director of Kalba Hospital, one of the worst performing hospitals in the government service, has been replaced…
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President of the UAE and Ruler of Dubai, announced the best and worst of UAE government services in 2023.
The inspection is carried out annually, and this year approximately 124 government services were assessed, covering a wide range of government services provided through government buildings, call centers and digital services. As a result, six centers received the highest ratings, with services such as Federal Identity, Citizenship, Customs and Port Security being given his six-star rating. and the Ministry of the Interior. Al Dhafra Center in the Western Region also received a six-star rating for its exceptional performance. The center earned him a two-star rating from his four-star rating last year, and in 2023 he is recognized as a six-star service.
Sheikh Mohammed announced not only the top centers but also the worst-performing centers, all of whom were given a 60-day grace period to improve. A second evaluation of him will then take place at these centers to determine if a change in management is required.
The worst performing service centers were Kalba Hospital and Sheikh Mohammed. Announced via X (formerly Twitter), it has already been decided to replace the directors. The Executive Director of the Emirates Health Foundation has also been asked to work with hospitals over the next month to improve services. The Ministry of Energy and Infrastructure's service center in Ras Al Khaimah was also at the bottom of the performance scale, and he was given 60 days to improve.
Dubai's ruler described good government services as a “right of the people” of the UAE and said “positive interaction with the people through service channels is a fundamental duty of all government employees”. added.
First launched in 2011, the Global Star Rating System for Services (gsr.ae) aimed to ensure that UAE government services were rated against global government standards. Since 2019, annual inspections have been expanded to include contact and service centres, websites and smart applications. Service channels are evaluated and categorized based on a variety of factors, including customer satisfaction surveys and mystery shopper results.
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