Armonk, New York, May 9, 2024 /PRNewswire/ — IBM (NYSE: IBM) today announced the availability of IBM Copilot Runway, a new product from IBM Consulting. It is designed to help businesses create, customize, deploy, and manage Copilot, including Copilot for Microsoft 365. The new offering will enable clients to seamlessly integrate co-pilot generation AI into their organizations to increase productivity and drive business success. IBM Consulting has created a dedicated practice of consultants with the skills, qualifications, and expertise of Microsoft's co-pilot to guide our clients' AI transformation efforts.
As part of the new offering, IBM will work with customers to build custom Copilots that are tailored to the needs of specific business scenarios and can be efficiently deployed to reduce the time and effort required for implementation. . IBM will initially help clients across priority use cases such as customer and field service, employee experience, procurement and finance, as well as specific industries such as financial services, retail and consumer products, government, and supply chain. focus. These use cases include:
- Co-pilot for procurement and financial contracts This helps experts extract valuable insights from contracts.
- Customer Service and Field Service Co-Pilot This gives agents and technicians access to self-service options and time-saving generative AI searches.
- Employee Experience Co-pilot Designed to increase employee engagement.
IBM and Microsoft already offer a wide range of AI solutions and services to customers across industries. In fact, IBM Consulting has teamed up with Virgin Money to develop and launch Redi, a conversational virtual assistant that assists credit card customers with the Virgin Money credit card app. Powered by Virgin Money's Microsoft Copilots suite, Redi is a testament to the power of partnership.
“Our customers tell us they really enjoy interacting with Redi in their credit card apps,” he said. Adam Pace, Head of Digital Propositions, Virgin Money. “Our partnership with IBM has allowed us to take full advantage of Microsoft Copilot and find the balance between innovation and control.”
IBM Consulting is also expanding Microsoft's CoPilot capabilities and capacity across its network of global innovation centers on each continent. For example, these capabilities are being used to co-create solutions with clients in IBM Consulting's new IBM-Microsoft Experience Zone. bangalore, india – Our collaboration is the first of its kind.
At the Experience Zone, clients from around the world and across industries collaborate with IBM Consulting at various technology stations to co-invent AI-powered generative solutions leveraging Microsoft technologies, including Copilot. It is co-created. Later this year, IBM Consulting plans to open additional IBM-Microsoft Experience Zones. Romania, UK and US. Clients in these regions can explore Copilot's capabilities. In addition, IBM and Microsoft hosted the second client-centric hackathon with 800 participants, including clients and experts, to build solutions powered by Microsoft CoPilot. Winners will be announced this quarter.
“As we strengthen our partnership, IBM and Microsoft are ready to bring Microsoft Copilot to more clients, dramatically increasing productivity and increasing creativity through the power of generative AI,” he said. Ta. John Granger, Senior Vice President, IBM Consulting. “Our dedicated IBM Consulting Microsoft practice, along with his Copilot-focused experience zones around the world, helps us meet our clients where they are and deliver the right generative AI-enabled solutions for their businesses. It’s helpful.”
“Clients need the right partners and technology to responsibly extend AI across their enterprises,” he said. Dinis Couto, General Manager, Microsoft Global Partner Solutions. “With her dedicated group of Microsoft Copilot experts at IBM, we are confident we can help more customers realize the full potential of generative AI for their businesses.”
IBM purchased Copilot for Microsoft 365 for practitioners. To continue to further strengthen the partnership, IBM has also invested in expanding its expert team and capabilities through acquisitions such as his Neudesic and Bluetab.
IBM Consulting professionals use a variety of cutting-edge AI software technologies and multiple models from both IBM and strategic partners such as Microsoft. IBM data and AI consultants typically employ multiple models, each applied to a specific use case. Different models can be optimized for specific tasks to improve performance and efficiency.
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About IBM
IBM is a leading provider of global hybrid cloud, AI, and consulting expertise. We help clients in more than 175 countries leverage insights from data to streamline business processes, reduce costs, and gain a competitive edge in their industries. More than 4,000 government agencies and corporations in critical infrastructure sectors such as financial services, telecommunications, and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to digitally transform quickly, efficiently, and securely. doing. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting provide open and flexible options for our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, accountability, inclusion, and service.
For more information, please visit www.ibm.com.
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