SINGAPORE – All OCBC Bank services have been restored following a “network issue” that led to an outage on Monday morning.
The bank said in a Facebook post on the same day that mobile and online banking, PayNow, ATMs, Velocity, the bank's digital business banking platform, and cards were down due to “technical issues” and customers were unable to visit OCBC branches. He said you can visit. For urgent transactions.
The Facebook post was amended around 12:25 p.m. to say: “We have restored all banking services… We thank our customers for their patience and understanding. We are confident that their funds remain safe and customer data remains secure across the board. We would like to guarantee that.
“We are investigating the cause of the technical issue and will provide an update as soon as possible.”
Contacted in the morning, OCBC said the outage started around 8:30 a.m., and the bank said it had “additional personnel in the branch to support customers and on standby to extend branch operating hours.” “I am doing so,” he said.
Starting around 9:30 a.m., netizens reported experiencing problems using banking services ranging from bill payments to public transportation fares.
The bank later announced in two Facebook updates at around 10:30 a.m. and 10:40 a.m. that card services, branch services and ATM services had been restored.
Samantha Shum said she tried to access her mobile banking service around 10:45 a.m. but was still unable to log into her account.
The 23-year-old man, who works in the real estate sector, said, “Usually power outages are resolved quickly and I have other bank accounts so I'm not worried.'' But those who only use OCBC will probably be more frustrated. ”
On Monday night, the Monetary Authority of Singapore said it was “following up on the bank for the root causes of the incident and will take supervisory follow-up action as appropriate.”
